Pre Sales Consultant relies on his/her soft skills to perform their duties. He/she has to be an excellent collaborator, as most of his/her job involves working with the sales team. He/she also has to be top-notch communicators, as part of his/her job often involves interacting with customers. Presales Consultant does have to have some technical knowledge to his/her their job. He/she often uses Customer Relationship Management (CRM) software to assist the sales team in inefficient customer communication.