Maintain the components and functionalities for SAP applications to fulfil customer’s demand. Customize SAP applications to find and fix issues and recover the original functionality. Provide technical and functional support related to specific SAP module.
Responsible for the successful configuration and implementation of client’s SAP modules, including
providing functional expertise, hands-on delivery, customization, guidance, presentation, and instruction on SAP products.
Work closely with order personnel to understand business needs and translate them into SAP ERP
configuration, report and specifications.
Direct point of contact with client for troubleshooting on strategy relative to the relevant modules:
investigate, analyze, solve software problems and map client business requirements, processes and
objectives; develop necessary product modifications to satisfy client’s needs.
Define systems strategy, develop systems requirements, design and prototype, test, train, qualify &
quantify support procedures, and implement practical business solutions under multiple deadlines
May also be called upon as technical lead and functional project manager for customers’ company-wide.
SAP projects, participate on implementation projects
May also be expected to write ABAP query reports and dialog programs and/or interact directly with
Clear understanding of customer master data management – the homogeneity of master data, as well as its impact on business and on master data management policy
Provide continuous feedback on project status and offer constructive options to ensure project continues to meet original expectations.
Continuously demonstrate and deliver strong and highly professional customer service commitment
Utilize technical and industry knowledge to identify complex client issues and build long-term business relationships with key executives through engagement delivery, as well as networking in professional organizations.
Training and mentoring junior colleagues to support continuous improvement.
Analyze the demand from the customer for SAP application customization to propose an appropriate solution and realization.
Consult with ABAP developer or solution designer and propose the implementation design of the new components for SAP applications.
Document changes on the system and design of new components to ensure their readability for future reference.
Test newly added functionalities to avoid/eliminate/remove errors on productive system.
Present proposed solutions to the customer.
May be assigned as a senior support for new business, transition within different SAP modules.
What You'll Be Doing
We are looking for someone who capable of:
Minimum 5 years in ICT Application Operation
Product certification required in specific cases
IT Technical Skills
SAP R3 software- Expert (5yrs minimum)
MS Office- Advanced
ABAP debugging- Advanced
Solution proposal- Expert
Application customizing- Expert