ServiceNow Implementation Developer

Company teamPosition

Our client provides a global platform that merges the local networks of all their alliance partners, forming a single Software-Defined Network (SDN). Leveraging the advantages of virtualization technology and automation, they facilitate a flexible end-to-end configuration and provisioning of all services, thereby enabling local alliance partners to deliver consistent data connectivity services to their enterprise customers on a global scale.


An exciting, dynamic, international start-up environment awaits you with an open corporate culture of flat hierarchies. At our client, responsibility will be in your hands from the very beginning. You will continuously grow both on the professional and personal front amongst a diverse team of more than 20 nationalities, varied age groups and a wide range of skill-sets. This fusion will prepare you for paving the world with our client´s leading SD-WAN technology.



          Responsibilities: 


          • ServiceNow Implementation Specialist/Developer who has strong technical abilities, a sound understanding of ITIL, CSM, Telecommunication processes, experience working on a Scrum team, and excellent ServiceNow development skills as they relate to Flow Designer & Workflows.

          • Align ServiceNow platform capabilities to business strategy and ServiceNow roadmap. Develop, test, and implement new capabilities on the ServiceNow platform. Assist with ServiceNow upgrades, action skipped changes, and create/run tests. Stay current on ServiceNow products and applicable integrated technologies


           

          Pineapple
          Contract Type

          Full Time Job

          Pineapple
          Level

          Senior/Medior

          Pineapple
          Location

          Remote

          Pineapple
          Salary

          From 2500 € /month

          Pineapple
          Industry

          IT

          Company team

          Company teamRequirements

          Qualifications:


          3+ years as a ServiceNow Implementation with experience developing in the following areas:


          • ITSM: Incident, Problem, Change, Service Catalog

          • CSM: Case Management, Agent Workspace, Communities

          • Flow Designer, Workflow, Order Guides, Virtual Agent Topics, Integration Hub, Business Rules, JavaScript, ACL, Macros, ServiceNow Best Practices

          • Scoped Applications

          • Test Management and ATF

          • 2+ years as member of an Agile, Scrum, or Kanban team

          • Strong communication skills that include the ability to write clearly and concisely

          • Knowledge of the ITIL framework

          • Knowledge of database fundamentals

          • Accomplish tasks with minimal supervision

          • ServiceNow Certified Administrator

          • ServiceNow Certified Customer Service Management

          • ServiceNow Certified IT Service Management

          • ITIL Foundations


          Additional preferred experience:


          • ITOM: Event Management

          • Performance Analytics, Dashboards

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